Privacy policy

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 At Eagle Eye Climbing Gym (“we,” “our,” or “us”), we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services or visit our facility.

We collect personal data such as your name, phone number, email address, and emergency contact during your first check-in. We also record your check-in frequency and participation in classes or workshops. For marketing purposes, we may ask for your consent to use photos or videos taken during your visit. This consent is completely voluntary—you are under no obligation to sign, and your experience at our gym will not be affected if you choose not to.

The personal data we collect is used solely to operate and improve our services, ensure safety, manage memberships, and communicate important updates such as schedule changes or upcoming events. Photos and videos are only used for promotional purposes (e.g., on social media or printed materials) if you have given explicit written permission. You can revoke this consent at any time by notifying us.

We take the protection of your personal information seriously. All data is stored securely and access is restricted to authorized personnel only. We do not sell or share your information with third parties for marketing. Your data will only be disclosed when required by law or for emergency purposes, such as in the event of injury or medical necessity.

You have the right to request access to your personal data, update your information, opt out of marketing communications, or request that your data be deleted—subject to any legal obligations we must comply with. We are transparent in how your information is handled and will honor all reasonable privacy requests.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will be clearly posted at our front desk and on our official communication channels.